STATEMENTS:

SWSS will issue statements on the 15th of each month for the following month.

CONFIRMATION:

Your enrolment is confirmed once your direct debit is set up (and fortnightly payment processed).

PAYMENT OPTION:

SWSS operates on a fortnightly Direct Debit as its primary payment option. You can also choose to pay for fees upfront through your SimplyPortal App or at the swim school reception. However, you still need to set up a direct debit as your default payment method. The direct debit will only be used if your upfront payment runs out and there are still lessons to be paid for. This helps make sure your place is not cancelled.

PROCCESSING DATES:

Direct debits are processed fortnightly, two weeks in advance of lessons. Please refer to the Direct Debit schedule on our website or via your simply portal, for processing dates.

Direct Debits are processed on the morning of the nominated processing date.

If the processing date falls on a Public Holiday, processing will commence on the next banking day.

Payments from bank accounts may take 3 to 4 banking days (weekdays) to process. Please ensure funds are available from the processing date for this duration to avoid any declined payment fees.

Once processing has started, the direct debit cannot be recalled, stopped or cancelled.

DECLINED DEBITS:

Declined debits will incur a $10.00 fee, which will automatically be added to your family account. This fee is charged by “WorldPay for Platforms” (formerly “Payrix”), the third-party provider that manages the agreement, and therefore cannot be waived.

If your direct debit is declined, please make prompt payment (including the declined fee) to rectify the issue and prevent any potential cancellation of lessons.

OUTSTANDING FEES:

Must be paid in full prior to the commencement of any lesson. All payments are non-refundable and non-transferable. Any outstanding amount must be cleared prior to attending the lesson.

CANCELLATION:

Once your Direct Debit Agreement has been signed and completed, your direct debit is ongoing. To terminate a direct debit, this can be done with four (4) weeks’ prior written notice.

Failure to comply with the cancellation period will result in a cancellation fee, which is valued at 4 weeks of lessons.

DIRECT DEBIT PROVIDER AGREEMENT:

Please note that processing fees are charged for this service.

Fees currently are:

Transaction Processing Fee – $0.88

Visa/Master Card Fee: $0.33 plus 1.98%

Amex Card Fee: $0.33 plus 1.98%

Additional fee of 1.10% will apply to international cards

Declined Payment/Failure Fee: $10.00

WorldPay for Platforms is an authorised Direct Debit processor, with an Australian Financial License (AFSL no. 418105). All payment data is encrypted, stored and processed within a highly secure network. Its entire process is certified at the highest level of compliance with the Payment Card Industry Data Security Standard (PCI DSS). Your payment details are encrypted and not visible to or accessible by any of our staff at any time.

DIRECT DEBIT REQUEST SERVICE AGREEMENT:

This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with Payrix Australia and the Business (SWSS). It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form (refer to the DDR Service Agreement found in your customer portal)