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Policies

Enrolment Terms and Conditions

Saltwater Swim Schools “SWSS”

General 

  1. Children who are not fully toilet trained must wear aqua nappies in the pool.
  2. Students are to refrain from entering the designated lesson area until lesson/activity commencement.
  3. Children must be supervised by a responsible adult/carer whilst at any SWSS facilities. Full parental/carer supervision is required for all participants during all classes/activities.
  4. All equipment and facilities are used at your own risk
  5. All school age children are required to use their gender bathroom, alternatively we have family/gender neutral facilities available for your convenience
  6. SWSS follow a behaviour policy within our program. Our staff provide one warning to swimmers for disruptive or unsafe behaviour. A second warning will result in sitting out of the pool. If the behaviour continues you may be removed from class/activity immediately.
  7. Our staff are here to do the best they can to assist and accommodate you. Rude or disrespectful behaviour will not be tolerated.
  8. SWSS aim to maintain consistency each term, but may sometimes need to move students, change instructors if the need arises
  9. All participants are to be aware of pool depths which are highlighted on pool deck.
  10. As a respect of privacy, no photos or videos are to be taken within the pool or change room facilities without management and other participants authorisation.
  11. To prevent the spread of cryptosporidium and illness, if a child has suffered from gastro, vomiting or stomach upsets please keep them home from swimming, and we will attempt to find make up classes for them when they are well.

Learn to Swim  

  1. Enrolments are secured once your direct debit has been activated (and payment processed) and/or otherwise paid in full by the due date for each term.
  2. In the event of enrolment cancellation after the Term has commenced, a cancelation fee equal to 2 lessons will be charged and is non-refundable.
  3. As a courtesy, SWSS offers 2 make-up classes per term, these are non-refundable or transferable and expire at the end of each term. A detailed policy on make-ups is located on our website Policies and is also viewable in your customer portal.

Holiday Intensives 

  1. Fees are payable up front prior to commencement of the Holiday Program to lock in and confirm spots.
  2. Bookings can be cancelled at any time prior to the Holiday Program commencement date.
  3. In the event of enrolment cancellation after the program has commenced, a cancellation fee equal to 2 lessons will be charged and is non-refundable.
  4. Make-up lessons and credits are not applicable during the Holiday Program. If you are absent during the program, you forfeit your lesson.

Aqua Aerobics 

  1. Casual attendance of this activity will require a signed waiver form to be completed. Payment is to be made prior to joining the class.
  2. An enrolment form must be completed in full for multi pass purchases.
  3. A pass can only be purchased once paid for.
  4. Multi passes are non-refundable, non-transferable and expire 12 months from the date of purchase.
  5. Children aged 16 years or under must be accompanied by an adult whilst attending Aqua Aerobics classes.

Lap Swimming 

  1. Casual attendance of this activity will require prepayment on the day and a signed waiver form to be completed.
  2. An enrolment form must be completed in full for a multi pass purchase for Lap Swimming.
  3. Purchases of any multi passes are non-refundable, non-transferable and expire 12 months from the date of purchase. 

COMPLETE AGREEMENT AND SEVERABILITY 

The terms of this Agreement constitute the full agreement between you/the participant and SWSS, and no oral promises are made part thereof. If any part of this Agreement is deemed to be invalid or unenforceable by law, the provisions will be deleted from the Agreement, but such deletion will not affect the validity and enforceability of the remaining provisions.

MEDICAL RELEASE 

I consent for the staff at SWSS to provide medical assistance as deemed necessary in the event of any illness or accident which may occur whilst attending the swimming school and agree to meet any medical expenses incurred.

WAIVER AND RELEASE 

During all such times that you are on SWSS premises, both your property and your person shall be at your own risk. You agree that SWSS shall not be liable for any loss, damage of theft of any property belonging to you or your guest (including minors) occurring on SWSS premises except where caused by gross negligence of SWSS. Additionally, SWSS shall not be liable for any death, personal Injury or illness occurring to you or your guest (including minors) on SWSS premises or as a result of the use of any facilities or equipment provided by SWSS, except to the extent that such death, personal injury or illness occurs from the gross negligence of SWSS.

Make-up Lessons

Saltwater Swim Schools “SWSS” 

This is an additional service and is limited on availability so please read the conditions below to understand how this works so you can get the most out of this service.

As a courtesy, SWSS offers 2 make-up classes per term based on the policy below:

  • The parent and/or swimmer is responsible for marking their absence & booking a make-up lesson. This is done in your Customer Portal.
  • If you do not mark yourself absent you will not be able to book a make-up.
  • Absences can be marked 8-10 weeks prior.  The minimum notice required for an absence is 1 hour prior to your lesson.
  • A make-up lesson can be booked up to 7 days ahead of the class time.
  • If a make-up lesson is missed or not booked in, this lesson will be forfeited.
  • Make up lessons are non-refundable or transferrable and expire at the end of each term.
  • Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
  • Make up sessions cannot be rescheduled.
  • Failure to attend a make-up will result in the forfeit of your lesson.
  • Make ups are only valid while currently enrolled in the program.
  • Make up lessons are not available for the Holiday Intensive Program.
  • Fees must be paid to be eligible for a make-up.
  • If you are travelling, please advise your travel dates as early as possible so your make ups can be registered and available for you to use before you travel. For extended holidays (more than 2 weeks), please communicate in writing your travel dates so management can discuss available options.
  • For extended illness or injury, please contact the swim school’s management team to discuss options.
Direct Debit

Saltwater Swim Schools “SWSS” 

Your Direct Debit Agreement is set up via “Payrix” for fortnightly deductions from your nominated bank account which covers 2 weeks of lessons in advance of the attendance date.

Once your Direct Debit Agreement is signed and completed, your direct debit is locked in for the term and can only be terminated at the end of a term with (2) weeks prior written notice.

Commencing D/D during a cycle

  1. Prior to your direct debit commencing, you are required to make an upfront payment. This will ensure you are caught up to the next cycle and will avoid additional amounts being charged.
  2. If you have not made payment in time to catch up to the next cycle, then your next installment will have additional charges as will include the adjustments of outstanding amounts to bring you up to date with the next direct debit cycle.
  3. What happens when rolling over to the next term or cancelling?
    Your direct debit automatically pauses at the end of each term and automatically re-commences for the next term as per the dates outlined in the Direct Debit Schedule.
  4. If you will not be returning for the next term and wish to cancel your direct debit, please fill out a Cancellation Request Form, at least two (2) weeks prior to your last lesson.
  5. Any monies owing during the cancellation process will be forwarded to the collections office to finalize your account. Additional fees and charges may apply.

Declined Debits

  1. Please ensure you have sufficient funds available on direct debit day to avoid additional charges.   Declined debits will incur a $10.00 fee, this is automatically added onto your next fortnightly installment. This fee is charged by “Payrix” the 3rd party that the agreement is made with, so this cannot be waived.
  2. If your direct debit declines, please make prompt payment (inclusive of the declined fee) to correct this issue and prevent any potential cancelation of your lessons.
  3. Direct Debit is only available for Learn to Swimming Lessons. This is not available for short-term programs like the Holiday Swim Intensive Program as this is pre-paid up front.
  4. Direct Debit payments are non-refundable, so please ensure you notify at least 2 weeks in advance, in writing, should you wish to cancel your direct debit.
Holiday Swim Intensives

Saltwater Swim Schools “SWSS”

  1. Fees are payable up front to book into the Holiday Program to lock-in and confirm your spot.
  2. Bookings can be cancelled at any time prior to the Holiday Program commencement date. A cancellation fee will only be applied if cancelation occurs during the Program and will be equivalent of 2 lessons charged, this is non-negotiable. Please speak to management to discuss your options.
  3. Make-up lessons and credits are not applicable during the Holiday Program. If you are absent during the program, you forfeit your lesson.
  4. SWSS aims to maintain consistency but may sometimes need to move students or change instructors if the need arises during the program.
  5. Children must be accompanied by a parent during the Program. Children are not to be left unattended at the poolside or enter the water until their lesson has commenced or unless they have been instructed by their teacher.
  6. SWSS staff are here to do the best they can to assist and accommodate you. No rude or disrespectful behaviour will be tolerated.
  7. As a respect for privacy, no photos or videos are to be taken in the pool area without consent from management and all other patrons.
  8. 8. Saltwater Swim Schools takes NO responsibility for accidents or injuries that occur within or outside the swim school premises.