1. Introduction
Saltwater Swim School (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in an open and transparent way.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, make enquiries, enrol in classes, or communicate with us.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information when you:
- submit an enquiry form
- enrol in swimming lessons
- join a waiting list
- contact us via email or phone
- make a booking or payment
- subscribe to updates or newsletters
- interact with our website
The information we collect may include:
Parent / Guardian Information
- Full name
- Phone number
- Email address
- Residential suburb/postcode
- Emergency contact details
Student (Child) Information
- Child’s name
- Date of birth / age
- Swimming level
- Medical conditions (e.g. asthma, allergies)
- Learning or safety requirements
Payment & Booking Information
- Booking history
- Class attendance
- Transaction records
- Billing details (processed securely via third-party payment providers — we do NOT store card numbers)
3. Why We Collect Your Information
We collect your information so we can:
- enrol students into appropriate swimming classes
- ensure student safety in the pool environment
- manage attendance and class levels
- contact parents or guardians about lessons
- send booking confirmations and reminders
- notify you of cancellations or schedule changes
- respond to enquiries
- process payments
- comply with legal and safety obligations
We only collect information that is reasonably necessary to operate the swim school.
4. Health and Safety Information
Because swimming lessons involve physical activity and children, we may collect health or medical information (for example asthma, allergies, or special needs).
This information is collected only for safety purposes so instructors can:
- supervise appropriately
- respond to emergencies
- provide suitable instruction
This information is treated as sensitive information and handled with extra care.
5. How We Collect Information
We collect information through:
- website forms
- online bookings
- enrolment forms
- email communication
- phone conversations
- in-person registration
- cookies and website analytics
6. Cookies & Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the website.
This helps us:
- improve website performance
- understand popular pages
- enhance user experience
Cookies do not identify you personally. You may disable cookies in your browser settings.
7. How We Store and Protect Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures include:
- secure hosting servers
- password-protected systems
- limited staff access
- secure booking platforms
We retain personal information only as long as necessary for operational, safety, and legal purposes.
8. Disclosure of Information
We do not sell or rent your personal information.
We may share information only when necessary with:
- swim instructors (for safety supervision)
- booking or scheduling software providers
- payment processors
- IT service providers and website hosting
- emergency services (if required for safety)
- government authorities when legally required
All third parties are expected to keep your information confidential.
9. Children’s Privacy
Saltwater Swim School provides services to children.
Personal information about children is collected only from parents or legal guardians and is used strictly for lesson supervision and safety.
10. Marketing Communications
We may send you:
- class availability updates
- holiday programs
- important swim school announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.
11. Access and Correction
You have the right to:
- request access to your personal information
- update incorrect details
- request correction of records
To do so, please contact us using the details below.
12. Third-Party Links
Our website may contain links to other websites (for example booking or payment providers).
We are not responsible for the privacy practices of external websites.
13. Data Breaches
If a data breach occurs that is likely to result in serious harm, we will:
- investigate immediately
- notify affected individuals
- comply with Australian Notifiable Data Breach obligations
14. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website.