Simple, secure payments made easy
For your convenience, we offer fortnightly Direct Debit. This is processed two weeks in advance of classes and covers 2 lessons.
The Direct Debit gets locked in for the term but does allow you the flexibility of fortnightly payments. Click here to view Direct Debit T&C’s
| Payment Type | 1 Student | 2 Students | 3 Students | 4 Students | 5 Students |
|---|---|---|---|---|---|
| Deposits* | $53.00 | $103.30 | $140.40 | $177.50 | $214.60 |
| Fortnightly | $53.00 | $103.30 | $140.40 | $177.50 | $214.60 |
| 3 Weeks** | $79.50 | $154.95 | $210.60 | $266.25 | $321.90 |
>> Scroll left for multiple student information.
Notes
* A deposit is required upon booking.
* A deposit is payable at the end of each term when securing your placement for the following term.
** Depending on the number of weeks in each term, the last payment of the term can be a 3-week payment to accommodate an additional week in the schedule (odd weeks).
Direct Debit T&C’s
Direct Debit Schedule
Direct debits are processed fortnightly, two weeks in advance of lessons. Please refer to the Direct Debit schedule on our website or via your simply portal, for processing dates.
Once your Direct Debit Agreement has been signed and completed, your direct debit is then locked in for the term. To terminate a direct debit, this can be done at the end of a term, with two (2) weeks’ prior written notice.
Commencing Direct Debit During a Cycle
Prior to your direct debit commencing, an upfront initial payment will be required. This ensures your account is instantly brought up to date to match the next billing cycle and avoids additional charges.
If payment is not made in time to align with the next debit cycle, your following instalment will include additional charges to cover any outstanding amounts and bring your account up to date with the current direct debit cycle.
Declined Debits
Please ensure sufficient funds are available on the scheduled direct debit day to avoid additional charges.
Declined debits will incur a $10.00 fee, which will automatically be added to your next fortnightly instalment. This fee is charged by “WorldPay for Platforms” (formerly “Payrix”), the third-party provider that manages the agreement, and therefore cannot be waived.
If your direct debit is declined, please make prompt payment (including the declined fee) to rectify the issue and prevent any potential cancellation of lessons.
Eligibility
Direct debit is available for Learn to Swim lessons only. This service is not available for short-term programs, such as the Holiday Swim Intensive Program, as these programs require full upfront payment.
Refunds & Cancellations
Direct debit payments are non-refundable. If you wish to cancel your direct debit, you must provide written notice at least two (2) weeks in advance.
Direct Debit Provider Agreement
Please note that processing fees are charged for this service.
Fees currently are:
– Transaction Processing Fee – $0.88
– Visa/Master Card Fee: $0.33 plus 1.98%
– Amex Card Fee: $0.33 plus 1.98%
– Additional fee of 1.10% will apply to international cards
– Declined Payment/Failure Fee: $10.00
WorldPay for Platforms is an authorised Direct Debit processor, with an Australian Financial License (AFSL no. 418105). All payment data is encrypted, stored and processed within a highly secure network. Its entire process is certified at the highest level of compliance with the Payment Card Industry Data Security Standard (PCI DSS). Your payment details are encrypted and not visible to or accessible by any of our staff at any time.
How does Direct Debit work?
The direct debit schedule is viewable on our website and is also accessible in your Customer Portal.
Direct Debits are run on a fortnightly basis and are pre-scheduled dates for the term. The Direct Debit Schedule is sent to all DD applicants each term.
Commencing Direct Debit During a Cycle
Prior to your direct debit commencing, an upfront initial payment will be required. This ensures your account is instantly brought up to date for match the next billing cycle and avoids additional charges.
If payment is not made in time to align with the next cycle, your following instalment will include additional charges to cover any outstanding amounts and bring your account up to date with the current direct debit cycle.
Can I change my direct debit processing days?
Our Direct Debit dates are pre-scheduled dates that fall in line with each term and cannot be changed.
What if I won’t have funds available on the day of my direct debit?
If you know ahead of time that you will not have available funds for your direct debit payment, you can choose to pay in advance of the direct debit processing date and you will not be billed in that processing cycle, provided you have paid the required amount.
If you have not made a manual payment prior to your processing date and your D/D declines, you will be charged a $10 failure fee.
Can I apply for Direct Debits for other Swim Programs.
No. Direct Debits are only available for the Learn to Swim Program. For all other programs such as Holiday Program, Lap Swimming & Aqua Aerobics, these must be paid for upfront upon booking.
How will my bank account transaction appear after a direct debit has been processed?
This is the reference ID provided on all processed debits, however, depending on your bank, this may appear differently as some banks choose to create their own reference.
| ID | Name | Payer Statement Reference |
|---|---|---|
| 21482 | Saltwater Swim Schools Truganina | SALTWATERSWIMSCH |
| 22725 | Saltwater Swim Schools Mt Duneed | SALT WATER SWIM |
How can I set up my direct debit?
Why is it mandatory to have direct debit details set up in the account?
SWSS operates on a fortnightly Direct Debit as its primary payment option. You can also choose to pay for the full term upfront through your SimplyPortal App or at the swim school reception. However, you still need to set up a direct debit as your default payment method. The direct debit will only be used if your upfront payment runs out and there are still lessons to be paid for. This helps make sure your place is not cancelled.
This is how transactions will appear on customer statements.